All your requests in one simple view
Track tickets, prioritize work, and collaborate faster. Your helpdesk, assets, and inventory — unified and easy.
Reduce chaos. Increase visibility. Deliver faster.
Structured requests
Turn scattered chats and emails into trackable tickets with owners and SLAs.
Instant visibility
Know what’s pending, who’s blocked, and what’s resolved — at a glance.
Faster resolutions
Auto-prioritize, route, and close with templates and one‑click responses.
Accessible anywhere, secure by default
- HTTPS‑ready and session‑based authentication
- JSON storage with easy path to MySQL
- Backed by modular PHP APIs
- Scalable architecture for growth
Never miss a request
Know what you have. Know where it is.
Track availability, assignments, maintenance windows, and lifecycle — without spreadsheets.
Everything you need to run IT smoothly
Asset Management
- Complete asset tracking
- Detailed view modal
- Print asset details
- Email asset details
- Financial tracking
- Maintenance scheduling
- Status management
Ticket Management
- Support ticket tracking
- Status timeline visualization
- Change status functionality
- Add notes functionality
- Print tickets
- Email notifications
- CSV export
- Full ticket details view
Authentication
- Secure login
- Session management
- Logout on all pages
- Protected routes
- User identification
User Experience
- Professional design
- Centered modals
- Smooth animations
- Responsive layout
- Clear typography
- Intuitive navigation
- Visual feedback
Frequently Asked Questions
A ticketing system transforms chaotic IT support into an organized, trackable workflow.
Without a ticketing system, IT requests often get lost in email threads, chat messages, or verbal conversations. This leads to:
- Lost requests - Important issues slip through the cracks
- No accountability - Unclear who's responsible for what
- Poor visibility - Management can't see workload or bottlenecks
- Missed SLAs - No way to track response times or deadlines
Our ticketing system centralizes all requests, ensures clear ownership, provides real-time visibility into progress, and helps you meet service level agreements (SLAs). Every ticket is tracked from creation to resolution with a complete audit trail.
Yes! Our platform is fully cloud-based and accessible from anywhere.
The system operates on secure cloud storage with the following benefits:
All data stored securely on our domain's cloud infrastructure
AI Assist for intelligent ticket routing and tracking
Integrated email notifications and updates
User authentication and private data isolation
Access your tickets, forms, and assets from any device with an internet connection. No installation required!
Yes! We support comprehensive email notifications with AI-powered features.
📧 Email Notifications Available Now
- SMTP Integration - Connect your email server for automated notifications
- File Logging - All emails logged for audit and debugging purposes
- Welcome Emails - Beautiful Tailwind CSS styled emails for new users
- Status Updates - Automatic notifications when ticket status changes
- Assignment Alerts - Notify team members when tickets are assigned
🤖 AI Features Preview
- Smart Routing - AI-assisted ticket routing to the right team or person
- Auto Summaries - Intelligent ticket summaries and insights
- Priority Detection - Automatic priority assignment based on content
- Response Suggestions - AI-powered response recommendations
AI features are currently in preview and will be rolled out gradually to all users.
Our inventory system provides real-time tracking of all IT assets and stock levels.
💾 Data Storage
Assets and stock information are stored in JSON format for quick deployment and easy management. The system is designed to be flexible:
- Quick Start - JSON files allow immediate use without database setup
- Scalable - Can be migrated to MySQL or PostgreSQL as your needs grow
- User-Specific - Each user has private access to their own asset data
- Backup Ready - Easy to backup and restore with simple file copies
📊 Asset Status Tracking
Every asset can be assigned one of several built-in statuses:
🔍 What You Can Track
- Hardware Assets - Laptops, desktops, phones, printers, monitors
- Assignments - Who has which equipment and when
- Maintenance History - Service records and repair logs
- Depreciation - Asset value tracking over time
- Warranty Info - Expiration dates and coverage details
- Location - Physical location and movement history
All inventory data is accessible through intuitive dashboards with search, filter, and export capabilities.
Security is our top priority. We implement multiple layers of protection.
Bcrypt hashing with salt for all passwords
Each user has private, isolated data files
Secure session handling with timeout
Complete activity tracking and logging
Your data is protected with industry-standard security practices including encrypted connections, secure authentication, and regular backups.